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Frequently Asked Questions
Ordering And Delivery
1. How much is the postage? Price includes Tax?
We offer worldwide FREE SHIPPING on every order.
We Ship by EMS or DHL Express, Normal delivery 4-7 working days to arrive. usually do not pay Tax.
2. Which countries do you deliver to?
We can delivery to Worldwide.
3. What courier do you use for deliveries?
We use EMS or DHL Express to ship our items. DHL will deliver goods to your doorstep. We will specify it after we dispatch your order and you can check it from "Order Status" located in "My Account".
4. How long is the delivery time?
We dispatch most of our orders the next working day after we receive the payment, some other orders may be delayed a few days depending on stock availability. The average delivery time is 3-5 working days.
Some unexpected issues like weather, flight delay, post office strikes and so on may delay the delivery. We will do our best to inform you in the first place if it happenes.
5. Do You Have A Minimum Order Amount?
Yes. We are a designer wholesale supplier, we will not process for order below US$100.00.
6. How Do I Pay?
We accept Western Union and credit card (VISA & MASTERCARD) online payment. Want to know more about payment methods, please go to Payment Methods
7. Does the Jewelry come with free original packaging?
We do not offer free original jewelry packaging for order amount less then US$600.00.
8. Is Your Site Secure?
Yes. We accept payment by credit card, the most secure payment systems in the world.
9. Are My Personal Details Kept Secure?
Yes. We guarantee that any personal information given to us will remain private and confidential and is never made available to any third party for any reason whatsoever.
10. What Is Your Refund And Returns Policy?
Please go to our Return & Exchange
11. Still have any questions?
Please contact us at [email protected] We offer 7*24 customer services.
* Note: we respect your privacy. we will never sell or otherwise give out personal customer information